Terms and Conditions
Artifact Woodworks
This Selling Policy relates to all sales made through artifactwoodworks.com. Artifact Woodworks pricing and products are all subject to change without prior notice.
Terms & Conditions of Sales
Sales by Artifact Woodworks (“Seller”) through the artifactwoodworks.com website or catalog shall be made only on the terms that are contained in this Policy. Any sales made are conditioned upon Purchaser's consent to the terms and conditions below. No modification to these terms may be made or altered unless it is in writing by an authorized representative of Artifact Woodworks. We reserve the right to change the Terms without notice.
Order Status
Orders are not binding on Seller until the Purchaser has received Seller's Order Confirmation.
Estimate Order Delivery
An estimated delivery time will be provided upon receipt of your order. This date may differ from actual delivery. The time sent is only an estimate and if delivery times are running behind the standard listed schedule, the purchaser will be notified by phone or email.
Payment
Payment is due in full at the time your order is placed.
Returns
Products are made to order and all sales are final.
Cancellations
Orders may only be cancelled in writing within 48 hours of order placement. Upon receipt of your cancellation we will charge a 5% administrative fee. After this period all orders (custom pieces excluded) can be cancelled either by fax or email for a 35% cancellation fee. Orders that have already been shipped may not be cancelled.
Delivery / Damage Claims
Our shipping charges include packaging. We do our best to ensure that damage will not take place, but we cannot prevent conditions beyond our control. The Purchaser is responsible for making sure products have easy access to where they are being delivered. Failure to do so may require goods to be accepted in place or have delivery cancelled/rescheduled in which a fee will be assessed by shipping company.
Purchaser must note any damages on delivery documents and notify Seller within 24 hours of receipt. Artifact Woodworks will be responsible for the filing of any claims with delivering company. Products and packaging must be retained for our or the carrier’s inspection or all claims will be denied.
Delay
Seller shall not be liable for any delays in manufacturing or shipping beyond reasonable control. If an event occurs that delays the manufacture or shipping of a product, the Seller reserves the right to extend delivery date or cancel the purchase order with a full refund.
Cancellation of orders by Seller
Seller reserves the right to cancel any order at any time for whatever reason, in which case all funds paid by Purchaser will be returned.
Changes to orders
Changes to your order may be made only if manufacturing has not already begun.
Compliance with Law
Purchase is solely responsible for compliance with all laws, ordinances, regulations, rules, and standards relating to the installation, maintenance, use and operation of the products.
Limitations of Liability
Artifact Woodworks and its suppliers shall not be liable to Purchaser for any incidental or consequential damages arising from Products or from a breach of this Agreement. To the extent that laws of any jurisdiction do not permit limitations or exclusions of implied warranties, incidental damages and consequential damages, the above limitations may not apply. In such jurisdictions, the above limitations shall be enforced to the greatest extent permitted by applicable law.
Choice of Law and Arbitration
These Terms and Conditions will be governed by the laws of the State of California. Any claim or controversy arising relating to these Terms shall be filed in a court of competent jurisdiction in Los Angeles County, CA. Parties consent to exclusive jurisdiction in that county, provided, however that either party may elect to settle any litigation in any way arising out of or relating to these Terms of Service by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. If elected, such arbitration shall be conducted in Los Angeles, California and judgment on the arbitration award may be entered into any court having jurisdiction thereof.
Lifetime Warranty
Should your furniture fail at any time in the period listed for either material defects or workmanship, we will repair or replace it. Should there be a problem with an item in the period listed Artifact Woodworks will replace or repair the affected part or parts at our discretion as well as handle all shipping costs involved.
This Guarantee does not cover:
- Damage caused by or during shipping.
- Any damage due to a disregard of care instructions either supplied or provided online by Artifact Woodworks (ie: finish
maintenance, regular cleaning and temperature and humidity regulation).
- General wear and tear.
- Damage caused while unpacking.
- Damage or failure caused by user modification.
- Wood finishes excluded.
- Expendables including bulbs, shades, and lighting parts.
- Hardware which carries a (1) year warranty